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dms -- Certification communication approaches Posted: 30 Nov 2011 13:31:28
To All Manufacturers: This is to let you know that certification staff has come up with additional approaches to provide feedback on the status of your certification applications. Currently, as certification applications are received and reviewed, staff communicates with manufacturers’ representatives through phone, email, DMS, and face to face meetings. I believe communication has been very good. Staff works to ensure that missing pieces of an application are submitted, assistance is offered, questions are answered, and issues are resolved. As a result, manufacturers EOs are issued in reasonable time periods. Even though we are meeting our certification goals, streamlining the certification process can improve efficiency and timing. Staff has developed improvements to communicating with manufacturers’ certification representatives. We will be initiating certain additional feedback/communication approaches in the coming weeks. If you have any questions about emails or letters you receive or if you have comments about any of the changes you experience, either positive or negative, please contact me at 626.450.6152 or firstname.lastname@example.org. Thank you Jackie Lourenco, Chief New Vehicle and Engine Programs Branch Mobile Source Operations Division