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Hello, 
We are doing the testing for the clean truck checks so our
customers are compliant and can get registration. There have been
more issues arising with the OVI testing and submission. Our mutual
customers are calling us because YOU show them non compliant when
they go to the DMV, when they are compliant. All we can do on our
end is resubmit the forms. 

Can you consider offering training not only for the admin side of
this, but also for what to say to our customers who are upset with
us when we try to explain we are not CARB affiliated per say we are
just a testing location? We do not know any reasoning behind it. 

ALSO, we do not own trucks, so we can only get so far on the
website to see what it looks like. But we get a LOT of elder people
with motor homes that are NOT tech savy, can we get a training
course on how to help them as well? 

Is there compensation or reimbursement for the amount of time we
spend on your website or trying to help customers with issues that
fall on your end? 
Is there compensation for our customers who have not been
registered since February because the DMV won't except the forms
directly it has to come to you even though it has been sent to you?