Comment Log Display
Below is the comment you selected to display.
Comment 59 for Volkswagen Settlement – California ZEV Investment Plan (vwzevinvestplan-ws) - 1st Workshop.
First Name: Chris
Last Name: Langdon
Email Address: chris.langdon@cgu.edu
Affiliation: Drucker School of Management
Subject: Key to creating ZEV success: Creating Customer Success - Education
Comment:
We want to thank you for the California ZEV Investment Plan and for giving us an opportunity to comment. Our Drucker School has submitted a proposal to Volkswagen that is directly aligned with what you’re considering with the ZEV Investment Plan. However, we are concerned that something may be overlooked as your initiative is being developed. What we are concerned about can be summed up in just one word: Customer. We would recommended that any ZEV infrastructure investments be complemented with a customer analytics-based approach that will ensure that infrastructure will actually be used. Please see attached document for our full comment. Thank you, Chris Langdon The Drucker-Ito School of Management at Claremont Graduate University
Attachment: www.arb.ca.gov/lists/com-attach/63-vwzevinvestplan-ws-B2MGcgdzV2dRPAVg.pdf
Original File Name: DruckerSchool_CommentsWritten_17-04-10.pdf
Date and Time Comment Was Submitted: 2017-04-10 13:16:23
If you have any questions or comments please contact Office of the Ombudsman at (916) 327-1266.
