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The Technology Review provides a glimpse into the experiences of EV
drivers' barriers to charging at public EV charge stations. The
apparent differences in findings between EV driver reports of
barriers to charging and EVSP reports of a high-level of uptime may
be real or may be due to survey differences and differences in
definitions of terms.  The first step in addressing the apparent
barriers identified by EV drivers is to define terms, such as
reliability, up-time, and usability relative to EVSEs.  In
addition, if the EVSPs do not make their detailed up-time and
service status data publicly available, it is necessary for
impartial third parties collect real data on the reliability,
up-time, and usability of EVSEs. With the upcoming rapid roll out
of an EV charge infrastructure throughout California, this type of
data is critical to the development of useful guidelines and
standards to build a resilient and well functioning infrastructure.
A good EV driver experience with public EV charging is critical to
the rapid adoption of EVs.