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Hi,

I am thrilled that CARB has negotiated the $2B EV infrastructure
investment as part of the dieselgate settlement

I would urge/beg you to include stringent service level agreements,
targets and fines as part of the agreement. Even if enforcing and
reporting those will mean a little less infrastructure.

Currently, all non-Tesla fast chargers have a bad reputation in
terms of availability especially the EVgo infrastructure that was
part of the last settlement with Entergy. All of them regularly
have some kind of problem (doesn't work, only partially works,
behind a closed gate, only available for customers, located in a
area that makes it likely to get ICE'd).  So the perception is, you
can't really count on them. Even if in reality they work most of
the time, a bad experience once being stuck somewhere because of
it, has a devastating effect on the confidence of folks using them

As an example, even CP's network, who have a commercial incentive
to get this right, has issues with that, see article below
http://www.greencarreports.com/news/1109627_fast-charging-a-2017-chevrolet-bolt-ev-electric-car#image=100597111

The service Level Agreements should be around:
- uptime of the equipment
- tracking and fixing of trouble tickets

I am sure you can come up with more

May thanks!

Tim Claes
Sunnyvale, CA

Original File Name:

Date and Time Comment Was Submitted: 2017-04-12 09:50:36