First Name: | Chris |
---|---|
Last Name: | Langdon |
Email Address: | chris.langdon@cgu.edu |
Affiliation | Drucker School of Management |
Subject | Key to creating ZEV success: Creating Customer Success - Education |
Comment |
We want to thank you for the California ZEV Investment Plan and for giving us an opportunity to comment. Our Drucker School has submitted a proposal to Volkswagen that is directly aligned with what you’re considering with the ZEV Investment Plan. However, we are concerned that something may be overlooked as your initiative is being developed. What we are concerned about can be summed up in just one word: Customer. We would recommended that any ZEV infrastructure investments be complemented with a customer analytics-based approach that will ensure that infrastructure will actually be used. Please see attached document for our full comment. Thank you, Chris Langdon The Drucker-Ito School of Management at Claremont Graduate University |
Attachment |
www.arb.ca.gov/lists/com-attach/63-vwzevinvestplan-ws-B2MGcgdzV2dRPAVg.pdf Original File Name: DruckerSchool_CommentsWritten_17-04-10.pdf
Date and Time Comment Was Submitted: 2017-04-10 13:16:23 |
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