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dms -- Certification communication approaches

Posted: 30 Nov 2011 13:31:28
To All Manufacturers:
This is to let you know that certification staff has come up with
additional approaches to provide feedback on the status of your
certification applications. Currently, as certification
applications are received and reviewed, staff communicates with
manufacturers’ representatives through phone, email, DMS, and
face to face meetings.  I believe communication has been very
good.  Staff works to ensure that missing pieces of an
application are submitted, assistance is offered, questions are
answered, and issues are resolved.  As a result, manufacturers
EOs are issued in reasonable time periods.  
Even though we are meeting our certification goals, streamlining
the certification process can improve efficiency and timing. 
Staff has developed improvements to communicating with
manufacturers’ certification representatives.  We will be
initiating certain additional feedback/communication approaches
in the coming weeks.  If you have any questions about emails or
letters you receive or if you have comments about any of the
changes you experience, either positive or negative, please
contact me at 626.450.6152 or jlourenc@arb.ca.gov.
Thank you
Jackie Lourenco, Chief  
New Vehicle and Engine Programs Branch
Mobile Source Operations Division
 


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